Refund Policy

Effective Date: April 26, 2025

Thank you for using FictionFlux! This Refund Policy explains our policy regarding purchases and payments made on the FictionFlux platform.

1. Coin Purchases

All coin purchases are final and non-refundable, except in cases where a technical error (such as accidental duplicate purchases) has occurred.

2. Subscription Services (If Introduced Later)

Subscriptions (if offered) are billed on a recurring basis and can be canceled at any time. Fees paid for the current subscription period are non-refundable.

3. Refund Request Process

For eligible refund claims, users must email support@fictionflux.com with transaction details. Valid refund claims will be processed within 7-10 business days after approval.

4. Author Revenue Impact

Refunds granted due to technical errors will not impact the author's earnings unless abuse is detected.

Privacy Policy

Effective Date: April 26, 2025

FictionFlux respects your privacy and is committed to protecting your personal data.

1. Information We Collect

Account Information: Email, username, profile photo (optional).

Payment Information: Handled securely by third-party providers (e.g., Payoneer, payment gateways).

Activity Data: Stories read, coins spent, favorites, reading history.

Device Information: IP address, device type, browser type for security and analytics.

2. How We Use Your Information

To create and maintain your account.

To process payments and payouts.

To personalize your reading experience.

To communicate updates, promotions, and platform news.

3. Data Protection

FictionFlux uses encryption, secure hosting (AWS infrastructure), and security measures to protect user data.

We do not sell or share your personal information with third parties without your consent, except for service delivery purposes.

4. Cookies

We use cookies to enhance functionality, remember preferences, and analyze traffic.

5. Your Rights

You may access, update, or delete your account at any time.

For data concerns, email privacy@fictionflux.com.

Terms and Conditions

Effective Date: April 26, 2025

These Terms govern your access to and use of the FictionFlux platform and services.

1. Eligibility

You must be at least 16 years old (or have parental consent) to register and use FictionFlux.

2. Content Ownership

Authors: Retain ownership of their original content unless they sign a Buyout Contract.

FictionFlux: Granted a license to distribute content under the selected contract terms (Non-Exclusive, Exclusive, Hybrid, or Buyouts).

3. Reader Usage

Readers may purchase coins to unlock premium chapters.

Stories are for personal use only and may not be redistributed or monetized by users.

4. Payments

Payments for coin purchases are handled by third-party providers.

All transactions are governed by the Refund Policy.

5. User Conduct

Users agree not to post or distribute any harmful, illegal, defamatory, or plagiarized content.

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Abuse of the platform may result in suspension or account termination.

6. Termination

FictionFlux reserves the right to suspend or terminate accounts violating these Terms.

7. Liability Disclaimer

FictionFlux is not responsible for downtime, data loss, or third-party service interruptions.

8. Changes to Terms

We reserve the right to update these Terms and will notify users of significant changes via email or platform notices.