Help center
Answers to the most common questions.
How do coins work?
Coins are FictionFlux's currency. Spend them to unlock individual chapters of serialised stories, or to buy a complete book to read or download.
What's the difference between purchased and bonus coins?
Purchased coins are bought (or granted by a subscription) and can pay for anything, including downloads. Bonus coins are earned from tasks and can be spent on reading, but not on downloads.
Read license vs. download — what do I get?
A read license unlocks the whole book to read on FictionFlux. A download license lets you keep the file (EPUB or DOCX) — it requires purchased coins and is final once downloaded.
How do I get coins?
Top up from your Wallet, earn bonus coins by completing tasks, or subscribe to Premium for a regular allotment of credits.
Can I get a refund?
Coins spent on on-platform reading can be reversed within 24 hours. Downloads are final once the file has been delivered.
I forgot my password.
Use the “Forgot password?” link on the sign-in page — we'll email you a reset link that's valid for one hour.
Still need help?
Our team is happy to help.